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Frequently asked questions
Everything you need to know about HacknPlan, from product basics to billing and data security.
General
HacknPlan is a SaaS production tool for game development studios, with features for planning, documenting, scheduling, tracking, and evaluating project progress. It is inspired by tools like Jira and Trello, but redesigns the workflow and adds game-specific functionality to be more intuitive and productive for game development teams.
The main difference is the integration of game design documentation into project organization. While many tools handle tasks as isolated items, HacknPlan includes a structured and dynamic GDD that links directly to board tasks. This gives teams better context, keeps documentation easier to maintain, and enriches planning with progress and metrics during development.
HacknPlan is available as a cloud service through a web app. You can sign up here and start for free with no card required. Premium services can also be tried for one month at no cost.
No. Only the cloud version is available at the moment.
Not yet, but it is planned. In the meantime, you can use the responsive web app on mobile devices.
Yes, there is a Public API in beta stage. You can read more here.
Subscriptions and billing
HacknPlan is a freemium service with three tiers: Personal (free), Personal Plus, and HacknPlan Studio. For the latest prices and details, see the pricing page.
Yes. You can try Personal Plus or Studio for up to 30 days. If you do not subscribe afterwards, your account automatically switches to the Personal tier while keeping your data intact. Each user can only use one trial period.
HacknPlan offers monthly and yearly billing. Monthly is more flexible, while yearly offers a lower overall cost. You can switch between cycles at any time. If you switch from yearly to monthly, unused yearly value is returned as account credit for future payments.
HacknPlan Studio creates an independent workspace. After upgrading, projects and members need to be added to that workspace. The number of users in that workspace cannot exceed your subscribed seat count. Read more here.
Yes. When adding seats, you pay for the remaining time in the current billing cycle for each new seat. When reducing seats, the remaining paid amount for removed seats in the current cycle is returned as account credit. More details are available here.
Invoices are available on your subscription page, and they are also sent by email when generated.
Refunds are not supported for B2B customers, except in case of a billing error on our side. For B2C customers, refunds may be requested within 14 days of purchase, following our refund policy. Please contact our support team with your order details for assistance.
Privacy and security
Projects are private and only visible to you and explicitly invited users. A permission system allows you to grant specific read/write rights by category and project section.
Not yet, but public sharing for complete projects or selected parts is planned for the future.
HacknPlan applies generally accepted security standards. User and project data are private and require authentication plus permissions. Connections are encrypted with SSL, daily database backups are performed, and infrastructure is hosted on Microsoft Azure in Amsterdam (The Netherlands).
Yes. Deleting your HacknPlan account removes your personal data and owned project information at a physical level. Work-related data contributed to projects owned by other users or companies remains with those owners for historical reasons.
Still have questions?
Reach out to our team and we will help you with setup, billing, or product guidance.
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